Shipping and Payment Information
When will the item be dispatched?
Most items will be dispatched within 1 Business day after full payment is received. If order is made before 1pm that day your order will be dispatched that day. If not, it will be dispatched next business day.
Click and Collect is also available (Sydney only).
- What payment method do you accept?
We accept Paypal, Credit Cards as well as AfterPay LayBuy & Hmm.
Afterpay is available to Australians & New Zealand Citizens residing in either country only. However, we are hoping Afterpay will be available in USA as well soon.
LayBuy is available to Australia New Zealand and the UK.
When you are directed to Paypal website, you can choose to pay by logging in to your Paypal account or pay by credit card.
- What credit cards do you accept?
We accept VISA Mastercard & American Express
- How long does it take to confirm payment?
P.O.S.E Fitness Wear will only dispatch items when full payment is received. Payment may take 1-2 business days to process on rare occasions. In some exceptional cases, it could take up to 5 business days or more.
- Is Lay-by available?
Yes it is.
- Can I come to your warehouse to pay and pick up the item?
Unfortunately, all payment has to be made when you proceed to checkout on our website; Click and Collect is available at Wakeley. (Sydney Residents Only). Pickup will need to be arranged with a time and date, after business hours is accepted.
- Is the product cost inclusive of GST?
Yes. All product costs have included GST.
- Do you ship to international address?
Currently shipping to New Zealand, UK, Canada USA & Western Europe. Please message us if your wanting to buy and your country is not on the shipping list.
- Price for Shipping
Free Shipping Australia Only*
Free Express Shipping over $100 (Australia only)
New Zealand is $12 Flat Rate.
Worldwide Shipping Flat rate $25.00
- How are the items delivered?
The item is shipped via Sendle or Australia Post, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
- Can I use my own delivery service?
We only use our nominated carrier for delivery.
- How can I cancel my order?
- How long does it takes to ship to my customers?
The estimated delivery time frames when your parcel has been posted or pickup by courier are:
- For customers in VIC, approximately 4 – 5 business days;
- For customers in NSW, SA, ACT, approximately 3 – 8 business days;
- For customers in QLD, NT WA and TAS, approximately 7 – 10 business days.
Please Note: Some Country and Rural areas may take longer, this can be up to 15 to 18 business days.
- Standard Air to USA 8-12 business days
- Standard Air to UK 8-12 business days
- Standard Air to NZ 5 business days
- Standard Air to Canada 10-14 business days
- Standard Air Shipping to Western Europe 12-18 days
- Where can I find the delivery information?
Tracking information will be emailed to you.
However, it is the customers responsibility to track their item and pick up item/s if your unavailable to take delivery of said item/s. It is not the responsibility of P.O.S.E Fitness Wear if the postal service has not provided you with a card to say they have tried to deliver. International 'Returns to sender' can take up to 4 months to be received, if sent via Sendle. if sent from overseas; less time if coming from a domestic postal service and no refunds or replacement will be given. If the customer is wanting to have the item sent back, shipping price will need to be paid again.